How it works?

Navigating the world of professional e-commerce photography can be a journey filled with questions. We believe in creating a transparent, helpful, and customer-focused environment.

As you embark on your creative journey with us, we want to ensure you have all the information you need at your fingertips.

FAQ's

Why Unit-e?

We recognise the importance of making your products stand out. Our product photography service is designed to make the process faster, easier, and more convenient for your business. We’ve removed the need for lengthy quote forms and response times. Instead, you can pick your required images, see your pricing instantly then place your order right away. From pricing to turnaround, we streamline the entire process so you receive your high-quality images within 7 days.

How much does it all cost?

Try our price builder which is a simple and easy way to see what your shoot will cost. There's no extras costs, everything is included in the per shot rate.

What will my images look like?

When choosing your unit-e images you will see examples in our shot selection categories. Simply choose the product that is the closest to yours and then make your image selection. Our photographers will use our unit-e images as a guide for styling and lighting to shoot your products to the highest standard. Our retouchers will refer to your menu shot selections to refine your images and deliver perfect web ready images.

 I can't see my product in your menus. Can I see more?

If you can't see your exact product please just select the closest thing and tell us in the "Additional Comments” window. There’s no fashion product we’ve not shot!

You have free couriers? How?

That’s right! We cover the cost of receiving and returning your products.

I'm outside the UK. Can I still send you my products?

We currently only ship and return within the UK. Please feel free to get in touch via our webchat and we’ll see what we can do to help.

Where does my product go after collection?

Your products will be collected by our shipping partner and delivered to our central London studio.

How do I get my products back?

When your product is shot we will return to the original collection address for free. It’s all part of the service!

How long does it take to get my images?

Not including shipping time we aim for a 7 day turn-around from receiving your products.

Will my images be retouched?

Yes of course! We include e-Commerce grade retouch in our per shot fee.

How will I receive my images?

We will use super-secure We Transfer, where you will receive a link to download your images. The link will remain valid for 6 months and will be added to your online unit-e account history.

Can I use my images on Amazon?

Yes of course! Please select the Amazon retouch option when booking. We also supply images for Zalando.

What usage rights am I allowed?

We include unrestricted usage rights with our images as standard. You can use them in whatever format you wish for as long as you like.

Can I speak to someone about my images?

If you have any questions or concerns please contact us using our contact form and we will get back to you as quickly as possible.

My shoot is super urgent. Can I get a same-day or next-day collection?

Currently, we can only offer our free courier collection service a minimum of 2 days from the date of your order

I need to change my order! Can I amend it?

Sure thing! You can add or remove products from your order prior to checkout. If you have already received your order confirmation email please contact us via the chat window on our website quoting your order number.

I’m just starting out. Can I spread out my payments?

Of course! We offer many ways to pay for your order with us including options to spread payments with Klarna.

Can I get a discount?

Our rates are extremely competitive for the service we provide but from time to time we will send out discount offers to our subscribed members.

What if I need to cancel?

Cancellation of your shoot up to the moment the courier has collected your products is totally fine. Simply cancel your courier collection using the options provided in your booking email, then let us know and we will fully refund you minus the minimum production fee of £49.

Experience our quality

Your fashion brand deserves to be seen and admired. With us, you have the power to create consistent, high-quality imagery that will increase your sales and level-up your brand.